Advanced speech recognition systems are being increasingly deployed in the health sector. Here's some examples of how patients are benefiting from some of these valuable services:
- Invomo has launched an intuitive and advanced speech product which delivers medicine information to users. Our customer, a charity, initiated a joint venture with drugs companies to comply with forthcoming European Union's (EU) legislation. This demands that leaflets provided with drugs, whether off-the-shelf or prescription, must be available from patient organisations in a form appropriate for those who are unable to see well.
Hosted at our state-of-the-art facility, users call the advice line and provide a reference number for their prescription or off-the-shelf medicine. The system then searches an extensive database to read back the relevant patient leaflet - automating the transaction costs at a fraction of running a fully-fledged call centre, a key demand in the not-for-profit sector, while the quality of the service ensures an excellent user experience.
- Speech recognition systems are also being used to create patient help-lines and drug-taking reminder services. These are particularly relevant for the support of chronically ill patients, those with either long term medication needs, or complicated drug regimens such as for heart or cancer patients, as well as supporting their carers. Trials have proven that patients are more likely to complete courses of drugs using these 'support services' resulting in benefits for patients and the healthcare provider.
- Mobile products provided by Invomo can be used to deliver a useful service to health agencies; texts are sent to patients as a next appointment reminder, which jogs their memory to either attend or cancel it, saving a huge amount of lost appointment time for already overstretched Doctors, and of the need to continue taking a prescribed course of drugs until they're finished.